About Me
I improve the customer experience in aviation, transport and travel. I’m a collaborative leader with extensive expertise in enhancing accessibility and inclusion in organisations and creating an excellent service for disabled customers.
- Londoner with two passports (German and British)
- Member of several advisory boards
- Founded a newspaper
- Still a journalist sometimes
- Wheelchair-using geek
- Disability rights advocate for 25+ years
- London2012 Opening Ceremony performer
- Pro inclusion, against segregation
I’m passionate about accessible transport, aviation and access for all in all areas of life. As an optimistic problem solver, an experienced strategist and a successful change agent, I lead others who want to improve the service and experience for their customers by enhancing accessibility and driving inclusion.
I champion the social model of disability, and I use my lived experience to find realistic solutions.
As a former journalist for 20 years, I worked for leading British and German news companies and covered current affairs and news events worldwide; additionally, I founded a newspaper and received the “Female Entrepreneur of the year” award for this startup. I have delivered talks and presentations at dozens of conferences and events in several countries in two languages.
I love travelling, and I am passionate about transport access for all. I believe everyone should be able to travel the world. Following this belief, I have developed strategies and training for organisations that approached me to help them improve accessibility and inclusion. My company Ortegalink Ltd is a boutique consultancy that supports enterprises of all sizes, from small businesses to Stock Exchange-listed companies, including leading airlines, airports and transport providers.
Deutsch 
English (UK)